Name: Garage Door Sequim
Address: 12 Riley Rd, Sequim, WA, 98382, US
Telephone: (360) 919-0814
Price range: $$
Rating: 4.9

Question 1

How quickly can you fix my remote problems?

Accepted Answer

Remote and keypad issues are among the most common calls we receive, and the good news is they're usually quick fixes. In most cases, we can diagnose and resolve remote problems within 30 minutes to an hour of arriving at your home. The most common remote issues include dead batteries (which we can replace on the spot), signal interference from nearby devices, or remotes that have become unpaired from your opener. We carry a wide selection of replacement remotes and keypads on our trucks, so even if your remote needs to be replaced entirely, we can often complete the job in a single visit. If you're experiencing intermittent remote issues, it could indicate a problem with the opener's receiver or antenna, which may require slightly more time to diagnose and repair. However, our experienced technicians have seen it all and can quickly identify the root cause. For the fastest service, call us at (360) 919-0814 and we'll dispatch a technician right away—often within 30 minutes during regular business hours.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote problems can stem from several sources, and understanding these can help you prevent future issues: Battery Issues (Most Common): Even if your remote's battery indicator shows power, a weak battery may not have enough strength to transmit a reliable signal. We recommend replacing batteries annually as preventive maintenance. Signal Interference: LED light bulbs, nearby radio transmitters, wireless routers, and even some home security systems can interfere with your remote's frequency. If your remote started having problems after installing new electronics, this could be the culprit. Range Limitations: Over time, the antenna on your opener can become damaged or bent, reducing the effective range of your remote. If you have to be extremely close to the door for the remote to work, this is likely the issue. Programming Errors: Power surges, lightning strikes, or accidentally pressing buttons in a certain sequence can cause remotes to become unprogrammed from the opener unit. Worn Components: Remotes that have been dropped, exposed to moisture, or are simply old may have worn internal components that cause intermittent operation. Opener Unit Problems: Sometimes the issue isn't the remote at all—it's the receiver board in the opener unit itself. This is more common in openers over 10 years old. Our technicians can quickly diagnose which of these issues is affecting your system and provide a lasting solution.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes, we understand that a new insulated garage door is a significant investment, and we want to make it accessible to all homeowners. We offer several financing options to fit different budgets and situations: 0% Interest Financing: For qualified buyers, we offer promotional financing with 0% interest for 12-18 months. This allows you to enjoy your new insulated garage door immediately while spreading payments over time with no additional cost. Low Monthly Payment Plans: We partner with reputable financing companies to offer extended payment plans with competitive rates. Monthly payments can be as low as $75-150 depending on the door selected and terms chosen. Same-Day Approval: Our financing application process is quick and straightforward. In most cases, we can get you approved the same day as your consultation. We'll need basic information like proof of income and a credit check. Why Invest in Insulated Doors? Insulated garage doors provide significant energy savings—especially important here in the Pacific Northwest. They also operate more quietly, last longer, and can increase your home's value. Many customers find that the energy savings help offset the monthly payment. We're happy to discuss financing options during your free in-home consultation. Call us at (360) 919-0814 to schedule an appointment or get a preliminary quote.

Question 4

What is included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-year warranty is one of the best in the industry and covers both parts and labor. Here's what's included: Parts Coverage: All parts we install are covered against defects in materials and workmanship. If a spring, roller, hinge, or any other component we installed fails within three years, we'll replace it at no cost to you. Labor Coverage: Unlike many competitors who only cover parts, we also cover the labor to install replacement parts. You won't pay a service call fee or hourly labor rate for warranty work. Opener Components: Motors, circuit boards, gears, and other opener components we install are covered for the full three years. What's Not Covered: Normal wear items like weatherstripping (which naturally degrades over time), damage from accidents or misuse, and issues caused by power surges or acts of nature are not covered. We'll always be upfront about what qualifies for warranty service. How to Use Your Warranty: Simply call us at (360) 919-0814 and let us know you're experiencing an issue with work we performed. We'll schedule a convenient appointment and take care of the rest. No paperwork hassles or lengthy claim processes.

Question 5

How long does a typical garage door repair take?

Accepted Answer

Repair times vary depending on the issue, but here's what you can typically expect: Quick Fixes (15-30 minutes): Remote programming, sensor alignment, minor track adjustments, lubrication, and limit switch adjustments. Standard Repairs (45-90 minutes): Single spring replacement, roller replacement, cable repair, and opener troubleshooting. Major Repairs (2-4 hours): Complete spring system replacement (especially on double doors), full track replacement, or opener replacement. We stock the most commonly needed parts on our service trucks, which allows us to complete most repairs in a single visit. For less common parts, we can usually obtain them within 1-2 business days. Our technicians will provide a time estimate before beginning work, so you can plan your day accordingly. We respect your time and always aim to work efficiently without cutting corners.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, we service all major garage door and opener brands. Our technicians are trained and experienced with: Garage Door Brands: Clopay, Wayne Dalton, Amarr, CHI, Northwest Door, Martin Door, and more. Opener Brands: LiftMaster, Chamberlain, Genie, Craftsman, Linear, Marantec, and others. Even if you have an older or discontinued model, we can usually find compatible replacement parts or recommend suitable alternatives. We're also Brand Authorized dealers for several major manufacturers, which means we have direct access to OEM parts and the latest technical training. If you're unsure about your door brand, don't worry—just call us at (360) 919-0814 and describe your door. We can often identify the manufacturer based on the door's appearance or the location of the model number plate.

Question 7

What should I do if my garage door won't open?

Accepted Answer

A garage door that won't open can be frustrating and concerning. Here's what to check before calling us: 1. Check the Power: Ensure the opener is plugged in and the circuit breaker hasn't tripped. Try turning on the opener's light to verify it has power. 2. Try the Wall Button: If your remote isn't working, try the wall-mounted button. If the wall button works but the remote doesn't, it's likely a remote or antenna issue. 3. Check the Safety Sensors: Look for LED lights on the sensors near the floor. If one or both lights are out or blinking, something may be blocking the sensors or they may be misaligned. 4. Look for Obstructions: Check the door tracks for any objects that might be preventing movement. 5. Listen for Sounds: Does the motor run but the door doesn't move? This could indicate a broken spring (you may have heard a loud bang) or stripped gears in the opener. 6. Use the Emergency Release: If you need to get your car out, pull the red emergency release cord hanging from the opener track. This disconnects the door from the opener so you can lift it manually. Caution: Don't do this if you suspect a broken spring, as the door could be very heavy and dangerous. When to Call Us: If the door is stuck down and you suspect a broken spring, or if basic troubleshooting doesn't resolve the issue, call us at (360) 919-0814. Never attempt to repair springs yourself—they're under extreme tension and can cause serious injury.

Question 8

Are your technicians background checked and insured?

Accepted Answer

Absolutely. We take your safety and security very seriously. Every technician on our team: Background Checked: We conduct comprehensive background checks on all employees before they join our team. This includes criminal history, driving records, and verification of credentials. Fully Insured: We carry comprehensive general liability insurance and workers' compensation coverage. This protects you from any liability if an accident were to occur on your property. Licensed & Bonded: Garage Door Sequim is fully licensed to operate in Washington State and maintains a contractor's bond as required by state law. Professionally Trained: All technicians complete extensive training on garage door systems, safety protocols, and customer service. We also provide ongoing education to keep our team current with the latest technologies and techniques. Uniformed & Identified: Our technicians arrive in marked company vehicles, wearing professional uniforms with photo ID badges. You'll always know exactly who's at your door. We're happy to provide proof of insurance or licensing upon request. Your peace of mind is important to us.

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